Artvisory operates the highest level of customer service in all its forms. To ensure the integrity of our business, we are displaying our own code of conduct and internal policies, which are designed to protect our vendors and our buyers and thereby protect the longevity of our business.
Artvisory has set up the most reliable form of Trust account to fully protect our vendors and clients.
Buyer payments will be made straight into a Trust account set up and managed independently by KK Partners Chartered Accountants of Brighton,Melbourne.
This will not only be full independent in that all vendor payments will be made direct from KK Partners to the vendor, but it will also be an independently audited trust account.
Artvisory will never take on partners, or allow anyone to have a material interest in the ownership of our company. Further, we will never allow anyone to have a financial security over our business, that might lead to risk for our vendors, our artists, and most importantly our clients. By remaining a manageable business, with hands on control of every sector of our company, we will ensure a first-class customer experience at all times and we will be a healthy reliable company.
Directors and staff bidding.
In line with all reputable International auction houses, we encourage our staff to take an interest and collect, but any bidding by staff or directors must be done in a way that is to the advantage of our vendors and our staff and directors may not be advantaged in any way over another buyer. Thus everyone pays vendor fees and buyers premiums in the same way as anyone.
The owners, directors and consultants are bound by these policies too, as are all our vendors.
Our clients can have faith in our policies for protecting their confidentialities and we will never allow confidential client data to be released to anyone under any circumstances.
Bids left with us on trust will be honoured in that they will remain confidential to any third parties and we will do everything we can to execute these bids as cheaply as possible. We will therefore never allow absentee or any other form of bids to be run up for any reason.
Our policy to our buyers is always that we will try to protect them through honest descriptions and accurate condition reports when requested. We reject the practice of loose cataloguing.
For example we reject the idea, practised by some, that by not giving an approximate date of manufacture/creation speculative bids will be received in the buyer's hope that a piece may be more significant than a loose description guarantee's.
We employ the highest levels of expertise, both in-house and with consultants, in order to protect our clients and we stand behind the descriptions that we provide and we respect fair consumer rights.
We have legalised terms and conditions on our website and in all our catalogues that protect our clients (and to a degree also protect us from being taken advantage of) but in reality we are here to look after the best interests of our clients and develop long-term relationships based on trust.
We provide detailed written sale proposals and budgets to all vendors to protect their interests and for transparency. We provide many extra commitments and guarantees within these proposals to further protect our vendors.
No property is allowed to be delivered without detailed vendor paperwork being provided, which provides a basic description, an estimate of value and a reserve price. All vendor goods are either insured by Artvisory, or if requested by the vendor, by the vendors insurer, but this is is always noted on the property receipt provided.
It is our pledge to all clients whether buyer or seller that you can deal with Artvisory knowing that we will always operate the highest standards of trade.