Our Policies

Artvisory operates at the highest level of integrity and customer service. To ensure the integrity of our business, we are displaying our own code of conduct and internal policies, which are designed to protect our vendors and our buyers, thereby protecting the longevity of our business.

Trust Account

Artvisory operates a fully independent Trust Account to protect our vendors and clients.

Buyer payments will be made straight into the Artvisory Trust Account that is managed by KK Partners Chartered Accountants of Brighton, Melbourne.

All vendor payments will be made direct from KK Partners to the vendor and this Trust Account will also be independently audited annually.

At no time can Artvisory, the Company or it's officers gain access to vendor funds.

 

Our Company

Artvisory will never take on partners, or allow anyone to ever have a material interest in the ownership of our Company. Furthermore, we will never allow anyone to have a financial security over our business, that might lead to risk for our vendors, our Artists, and our clients.

By remaining a manageable business, with hands on control of every sector of our company, we will ensure a first-class customer experience at all times.

Auctions

Directors, Staff and Consultants bidding.

In line with all reputable International auction houses, we encourage our staff to take an interest and collect, but any bidding by staff, or an officer or Director of the Company, must be done in a way that is to the advantage of our vendors.

Further, our staff, officers and or Directors may not be advantaged in any way over another buyer. Thus for example, everyone pays the same advertised buyers premiums, as does any buyer.

Reserves and client bids will be kept confidential at all times to ensure the trust of our clients.

No staff member, Director or officer of the company may bid up clients or disadvantage any client in any way and will be expected to uphold fair, open and transparent auction practice at all times.

The owners, Directors and consultants are bound by these policies too, as are all our vendors.

Client Confidentiality

Our clients can have faith in our policies for protecting their confidentiality and we will never allow private client data to be released to anyone under any circumstances.

Absentee Bidding

As stated above, absentee bids left with us on trust will be honoured in that they will remain confidential to any third-parties and we will do everything we can to execute these bids as low as possible. 

Our Buyer Guarantee

Our policy to buyers is always that we will try to protect them through honest descriptions and accurate condition reports when requested. We reject the practice of loose cataloguing.

For example we will not allow vague descriptions that do not give an accurate date of manufacture/creation, where the bidding risk transfers to the buyer. 

We will employ the highest levels of expertise, both in-house and with consultants, in order to protect our clients and we stand behind the descriptions that we provide and we will always respect fair consumer rights under Australian law.

We have our legalised terms and conditions on our website and in all our catalogues that protect our clients (and which also protect us from being taken advantage of ) but in reality we are here to look after the best interests of our clients and develop long-term relationships, based on trust.

Seller Guarantees

We provide detailed written sale proposals and budgets to all vendors to protect their interests and for business transparency. We provide many extra commitments and guarantees within these proposals to further protect our vendors.

No property is allowed to be delivered without fully detailed vendor paperwork being provided. This provides a basic description, an estimate of value and a reserve price.

All vendor goods are either insured by Artvisory, or if requested by the vendor, by the vendors insurer, but this is is always noted on the property receipt.

 

Our Overall Business Commitment

It is our pledge to all clients, whether a buyer or seller, that you can deal with Artvisory knowing and trusting that we will always operate within the highest standards of trade.